I was having trouble with my AT&T Uverse a common problem. One day I will finally cut the cord.
My tv freezes often, it’s been doing it for years. The issue is that one of the tv’s is too far away from the main router and the signal just dies at certain times, usually at the point on a tv show where they say, “And the murderer is . . . ” or “And the winning number is . . . ” or something like that. I have a booster that AT&T installed, but apparently that doesn’t work well.
So when the tv froze, I reset the router, which I have done 100 times before, but in this case, the wifi was lost after I reset the router. So I called AT&T and a lady helped me. For some reason, my wifi lost it’s name and password I couldn’t find it on the list of routers, this had happened before. Apparently it reverted to an original router name/number like ACXVR123XXX35. She reset the name and password for me and things seemed to work. We hung up and I was happy.
I watched tv all night and then went to turn off the tv to go to bed and the tv would not turn off. The cable box would not shut down and the tv would not shut off. I tried for maybe a half hour to get it to turn off and finally just pulled the plug out of the wall, As I was doing this, the phone started ringing, it was late at night, so I ignored it. But I noticed it was coming from AT&T so I finally picked it up and wondered if they could tell on their end that I was having issues.
It was the lady from AT&T on the other end of the phone, the one who had helped me hours earlier! This has never happened before, I don’t remember them calling back to check on the issue from earlier in the day. I told her what the problem about not being able to turn the tv off and she had me do some things to fix this issue like pull the plugs out, which I had already done and wait 30 seconds for this and wait 15 seconds for that and so on. She also asked me to change the batteries in the remote. And I did it all while she held on.
Years ago, I used Earthlink to host my business website. Every time something went down, I called them and their first thing was to tell me to back up the whole website and to delete it and reinstall it. Of course, I freaked out and never did that and in the end it always was some server error on their end, which is really what I was calling about to begin with, I just wanted to be sure it was them and not something I did. It’s basically the same thing with AT&T – try everything until something works.
During all this going back and forth with the lady on the phone, I noticed I had two remote controls in the room. One was on the bed and one was in my hands. I realized as she was going through her spiel on the phone that I was trying to turn the tv off with the remote from the other room, my office. I don’t know how it got into the bedroom, but there were two in there all night and I never noticed. You would think the remotes would all work for all tvs, but they don’t. When I switched remotes to the correct one, it all worked out perfectly. The tv and cable box turned off.
I was too embarrassed to tell the AT&T lady about that, so I just said that what she told me to do on the phone was working and everything was fine now. I thanked her for her help and we hung up.
I still have red lights blinking on the booster/router in my office, but everything is working, so it will just blink sort of like a “check engine” light in the car. Just there, blinking away for no reason.
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