I’m having issues with ATT Unverse and one of my tvs. First world problems.
I noticed that they do anything they can to avoid having the tech come out, even if they are charging me $150.00 for a “house call.” Even though I pay them a lot of fees every month for their service, or lack of it.
When you call them, they try to have you fix the problem yourself over the phone. I never know what they are talking about and while I understand most English accents, they use another country to answer calls and I can’t understand most of what the people on the other end of the phone are saying.
But they tell you dumb things, like, “Go to the other room and disconnect the box and see if it works in the room where you are having issues.” Or this one guy told me it was my tv that was the issue, it wasn’t their box.
In the end, when the first tech finally arrived a few weeks ago, he assured me, it was the cable box and nothing was wrong with the tv. To be fair, the idiot on the phone did tell me he had a list of issues he was reading from. He wasn’t a tech, he was a guy reading a list in order to keep the tech from coming over.
But the problem existed and I had another tech come out a few weeks later. I literally had to beg them to send him out.
I know I need to cut the cord. I have to. But I don’t like change – so I pay ATT through the nose not to have to change.
Interestingly enough, I also pay for a lot of streaming services, aside from the cable company, but I don’t usually watch the streaming services. They are just sitting there, waiting to be watched.
I’ve switched from Adobe to Affinity, now it’s time to charge from the big phone and tv companies to something else.
But herein lies the rub – I finally had someone at ATT tell me what it’s all about. The tech that came out yesterday told me they are doing away with ATT Uverse, it’s something they don’t want to deal with anymore.
He said the reason they charge me so much each month is so I will drop them for another service! Instead of just asking me to move to DirecTV, which is the service, they want me to move to, they screw me with high fees.
This is ATT for you. Horrible.
So the one great thing that came out of the second ATT guy’s visit was that he told me that the cable box is going the way of pay phones. He said I should switch to DirecTV and I will pay one third of what I am paying for cable now.
I finally had a guy who looked me in the eye and said, this is the way – I’m overpaying for an obsolete thing and if I make a change, I could save tons of money and will no longer have tv issues. And I should stop watching tv and start reading books. Just joking, he didn’t say that last part.
I checked online, I could literally save up to one quarter of what I am paying now! And it’s all digital, there is no cable box and it works via wifi. I will look into it this week. It’s time to join the 21st Century.
Till next time . . .
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