There’s no personal service anymore

There’s a lot of talk about AI (artificial intelligence) and things like that lately. And it all seems interesting. I’ve always been pro-technology. I build websites, I draw digitally, rather than with pen and paper, for 15 years I published our local news online, and I’ve run an online business for years, so I’m all up for that, but lately, a couple of things have bothered me.

I had a doctor’s appointment recently and it was all done digitally, except for the doctor’s appointment, which now that I think about it, could have been through Zoom. But what I mean is I had to make the appointment online, then they texted me things and emailed me forms. I had to fill out forms online before showing up for the appointment, then I had to fill in insurance forms online and and answer questions, personal things, including what religion I am.

Then weeks before the appointment, they either emailed me, texted me or called me daily. And I mean one of those three options daily! When I have a doctor’s appointment, I like to not think about it until the day of the appointment, not be reminded about it every day until the day of the appointment.

When I showed up for the appointment, I had to check in myself on a computer. And then a wrist band came out of the machine which I had to wear, you know the type you would get if you were in a hospital? And it was all mechanized and I felt like a number from there on.

The other day I saw a condo online that I am interested in. It’s in a building I lived in some years back. I rented back then and now I have the opportunity to purchase. I love the area and love the building and I decided to make an appointment to see the unit, I think it’s to mostly get it out of my system, rather than possibly buy it, but who knows. I have a friend who is my realtor, but since I don’t want to waste his time, I thought meeting with the listing agent for the first time would be best.

But I can’t get a live listing agent on the phone, so . . . .

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